Last updated: September 2026
Echo Interior Design Studio (“Echo”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or enquire about our interior design services. We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.
1. Information We Collect
We may collect personal information that you provide directly to us, including:
- Your name and surname
- Email address and telephone number
- Project location or property details
- Information about your project, requirements, preferred services, scope and budget
- Information contained in messages, emails or other correspondence with us
- Any other information you choose to provide when contacting Echo
When you use our website, certain technical information may also be collected automatically, such as your IP address, browser and device information, pages visited, referral source and general website usage information.
2. How We Collect Information
We may collect information when you:
- Complete an enquiry or contact form on our website
- Contact us by email, telephone, WhatsApp or social media
- Enquire about or engage our interior design services
- Communicate with us during a project
- Browse or interact with our website
3. How We Use Your Information
We may use your personal information to:
- Respond to enquiries and project requests
- Assess potential projects and arrange consultations
- Communicate with you about our services
- Prepare proposals, quotations or project documentation
- Provide and manage interior design services
- Maintain appropriate business and administrative records
- Improve the functionality and performance of our website
- Comply with legal, regulatory and accounting obligations
- Protect our legitimate business interests
We will not sell or rent your personal information to third parties.
4. Sharing Your Information
We may share personal information with trusted service providers where reasonably necessary to operate our business or provide our services.
These may include website and hosting providers, email providers, IT service providers, professional advisers and, where relevant to a project, suppliers, contractors, consultants or other professional partners.
We only disclose information where reasonably necessary and expect third parties handling personal information on our behalf to protect it appropriately.
We may also disclose information where required by law, regulation, court order or other lawful authority.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, remember preferences and understand how visitors use the website.
You may control or disable cookies through your browser settings. Disabling some cookies may affect certain website functionality.
We may use website analytics services, including Google Analytics, to help us understand how visitors interact with our website. These services may process technical and usage information in accordance with their own privacy practices.
6. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required for legitimate business, contractual, accounting or legal purposes.
Where information is no longer required, we will delete, destroy or de-identify it where reasonably practicable.
8. Your Rights
Subject to applicable law, you may request that we:
- Confirm whether we hold personal information about you
- Provide access to your personal information
- Correct or update inaccurate information
- Delete information that we are no longer entitled to retain
- Object to certain processing of your information
- Withdraw consent where processing is based on consent
Requests may be submitted using the contact details below.
You also have the right to lodge a complaint with the Information Regulator of South Africa if you believe that your personal information has been processed unlawfully.
9. Third-Party Websites
Our website may contain links to third-party websites or social media platforms.
Echo is not responsible for the privacy practices, security or content of websites operated by third parties. We recommend reviewing the privacy policies of those websites before providing personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services or legal obligations.
The latest version will always be published on this website with the applicable revision date.
11. Contact Us
For questions about this Privacy Policy, your personal information or your rights under POPIA, please contact:
Echo Interior Design Studio
Cape Town, South Africa
Elize Sherratt
elize@echodesignsstudio.com
+27 82 774 5801
Cannelle Gazeau
cannelle@echodesignsstudio.com
+27 82 974 2416